Q: Are your merchandise authentic?
A: 100% authentic!All of our merchandise are authentic,original quality with original box.we purchase the merchandise from manufacturer directly,so the price of our merchandise is much cheaper and our customers can enjoy more discount.
Q: How can I place an order online?
A: click on the item you wish to purchase,select size and color required then click "add to shopping cart".You can add additional items or proceed to
Q: How about the shipping fee?
A: All we want to say is that,this space is open to all over the world.The shipping fee based on your shipping address and the weight of the items!
Q: How to gain a discount?
A: Occasionally,we will run a promotional coupon or special shipping offer,but we cannot offer individual discount outside of these promotions.But we strive to bring you the best products at the most reasonable prices.Products that are more limited,special editions,or hard to find will usually have a slightly higher price than the shoes you can buy at any retailer.
Q: What payment methods do you accept?
A: We accept MasterCard,VISA,Maestro,Solo,American Express and so on,You can see that our website is secured and encrypted by SSL when you are asked to enter your information during ordering.Your order will be processed safely and securely.
Q: Will I get an order confirmation?
A: We will send you a confirmation email detailing the exact order received shortly after your order is placed.
Q: what happens after I place the order?
A: after placing the order you will receive an immediate order confirmation.We will ship your order as soon as possible.Send your track number by email.You can check your packages with track number on express website.
Q: The shoe I want to buy shows "Sold Out"Can you tell me when you'll be in stock again?
A: we are unable to predict if we can or will be able to obtain more of any item.Major shoes brands have limited manufacturing runs, and often additional inventory is not available.
Q: what size should I order if I am in between sizes?
A: If you are in between sizes,it is recommended by the manufacturer that you can choose the size down to the next whole size.(For example:If you wear a us size 7.5,you should order a us size 8.)They may be snug at first,but the footwear will stretch a little as the fleece footbeds form to each individual foot.
Q: Can I exchange or cancel an order?
A: When an order is sent to us from our site,we are generally unable to change or cancel your order.The order is automatically processed as soon as you press "check out."You may contact us if you wish to make a change as soon as you want to change it .However,due to the above,we cannot guarantee your order will be changed.For we just send the shoes after you ordered it from us in several hours.
Q: When will my products be delivered?
A: after your order has been dispatched,we will send you a tracking information E-mail.You can track your parcel status in 2-3 days online with the tracking number we offer.Usually you can receive your parcel in 7-9 working days.
Q: What is the return policy?
A: If you are not satisfied with the shoes you receive from us,please contact us within seven days in receiving your shoes.It is our responsibility to provide every customer with complete satisfaction.But you must make sure the shoes have not been worn at all before sending them back to us.we must emphasize:the shoes must be unworn or we will reject your refund.After we receive the returned package and verify the footwear to be in its original condition,we will refund your purchase price directly through the credit card you paid with.
Q: How long will it take to receive a refund from returned products?
A: the product you wish to return must be in a saleable condition in its original,undamaged packaging,and we will consider the overall condition of the product being returned when making a refund.This will usually reach that account within 7working days.
